Q: What is the offer and its details?
A: Globe introduces the first and only fully-customizable plan. With MY SUPER PLAN, you can personalize your plan by choosing and paying only for the services that you need.
Super Txt (P349/month)
- All-you-can text to Globe/TM/Tattoo numbers nationwide
DUO (P450/month)
- All-you-can calls to non-Globelines landline/other DUO/Super DUO numbers within the same registered area
- All-you-can calls to Globeline numbers nationwide
Super DUO (P599/month)
- All-you-can calls to non-Globelines within the same registered area
- All-you-can calls to Globe/TM/Tattoo/Globeline numbers nationwide
Super Unli (P599/month)
- All-you-can call and text to Globe, TM, and Tattoo numbers nationwide
Super Surf (P1,200/month)
- All-you-can mobile chatting, downloading, emailing and surfing wherever you go
Super Surf for Blackberry (P1,200/month)
- All-you-can mobile chatting, downloading, emailing (with push email) and surfing wherever you go with your Blackberry phone
So affordable, you can even change your plan every month (no pre-term fee on the add-on). Choose, add, and combine as many MONTHLY add-on services as you want! For example:
Q: Is there a minimum number of add-ons that I need to maintain?
A: Yes, you will have to maintain at least one add-on at any given point in time.
Q: Will the GPlan and GFlex offers still be available?
A: Yes, the existing GPlan and GFlex offers will still be made available.
Q: How much do I pay for my usage that is not covered by my add-on?
A: Regular Prepaid rates apply for all other services outside the availed tack-ons:
- Local Calls – P6.50/min Intra and P7.50/min Inter
- Text – P1/sms
- Int’l Calls – $0.40/IDD min
- Int’l SMS – P10/ISMS
Q: What are the requirements to avail of this offer?
A: Standard postpaid application requirements apply: a) Proof of Identification; b) Proof of Billing Address; c) Proof of Financial Capacity (with a minimum gross monthly income of Php10,000). You will also need to pay in advance the monthly fee of the add-on you are subscribing to, deductible on your first bill.
Q: Will I be placed under lock-up when I avail of this offer?
A: For line only MY SUPER PLAN applications, you will not be subjected to any lock-up period. You have the option to get a FREE handset with a MY SUPER PLAN (regardless of how many and what add-on services you get and even if you change add-on enrolled monthly) with a 24 months lock-in period.
Q: If I’m an existing Prepaid/Postpaid subscriber , can I subscribe to MY SUPER PLAN?
A: For existing Globe Prepaid subscribers, yes, you can subscribe to MY SUPER PLAN as long as you can submit required application requirements. You will be given however a new Postpaid mobile number.
For existing Globe Postpaid subscribers, you can change your plan to MY SUPER PLAN (provided you are outside lock-up for downgrade) and still retain your Postpaid mobile number.
MY SUPER PLAN subscribers can also change their plan back to a GPlan or GFlex plan.
Q: Where can I avail of this offer?
A: The promo is available via Globe Stores nationwide, Globe Direct at (02) 730-1588, Globe Customer Service (02) 730-1000 or www.globe.com.ph
Q: When can I avail of this offer?
A: The offer is available from March 14 – June 30, 2010.
Q: How do I change my add-on monthly?
A: Your add-on will automatically renew unless you opt-out. You will receive a SMS notice 3 days before your current add-on subscription ends to opt out of your existing add-ons and subscribe to new ones. You can change your add-on monthly via:
- Going to the nearest Globe Store and requesting the Store personnel to change the enrolled add-ons in your MY SUPER PLAN
- Calling the Globe Customer Service Hotline (730-1000)
- SMS.
- DUO
- To subscribe:
- NCR* – MYPLAN DUO MM ON to 8888
- Cebu** – MYPLAN DUO CEB ON to 8888
- Bohol*** – MYPLAN DUO TAG ON to 8888
- Capiz**** – MYPLAN DUO ROX ON to 8888
- Negros Occ***** – MYPLAN DUO NEGOC ON to 8888
Other areas may also avail of DUO and enjoy all-you-can calls to other DUO/Super DUO numbers
*Available for NCR to NCR calls (plus Rizal Areas) with 02 area code.
**Available for Cebu to Cebu calls, area code 032. Duo/Super Duo calls to Danao/Sotelco will be charged regular mobile rates.
***Available for Bohol to Bohol calls with 038 area code. Duo/Super Duo calls to Cruztelco will be charged regular mobile rates.
****Available for Capiz to Capiz calls with 036 area code. Duo/Super Duo calls to PLDT outside of Roxas City will be charged regular mobile rates.
*****Available for Negros Occidental to Negros Occidental calls with 034. Duo/Super Duo calls to RC Yulo Tel Sys, San Carlos Tel Sys, and Victorias Tel Sy will be charged regular mobile rates.
- To unsubscribe:
- NCR – MYPLAN DUO MM OFF to 8888
- Cebu – MYPLAN DUO CEB OFF to 8888
- Bohol – MYPLAN DUO TAG OFF to 8888
- Capiz – MYPLAN DUO ROX OFF to 8888
- Negros Occ – MYPLAN DUO NEGOC OFF to 8888
- Super DUO
- To subscribe:
- NCR* – MYPLAN SUPERDUO MM ON to 8888
- Cebu** – MYPLAN SUPERDUO CEB ON to 8888
- Bohol*** – MYPLAN SUPERDUO TAG ON to 8888
- Capiz**** – MYPLAN SUPERDUO ROX ON to 8888
- Negros Occ***** – MYPLAN SUPERDUO NEGOC ON to 8888
- To unsubscribe:
- NCR – MYPLAN SUPERDUO MM OFF to 8888
- Cebu – MYPLAN SUPERDUO CEB OFF to 8888
- Bohol – MYPLAN SUPERDUO TAG OFF to 8888
- Capiz – MYPLAN SUPERDUO ROX OFF to 8888
- Negros Occ – MYPLAN SUPERDUO NEGOC OFF to 8888
Other areas may also avail of Super DUO and enjoy all-you-can calls to other DUO/Super DUO numbers
*Available for NCR to NCR calls (plus Rizal Areas) with 02 area code.
**Available for Cebu to Cebu calls, area code 032. Duo/Super Duo calls to Danao/Sotelco will be charged regular mobile rates.
***Available for Bohol to Bohol calls with 038 area code. Duo/Super Duo calls to Cruztelco will be charged regular mobile rates.
****Available for Capiz to Capiz calls with 036 area code. Duo/Super Duo calls to PLDT outside of Roxas City will be charged regular mobile rates.
*****Available for Negros Occidental to Negros Occidental calls with 034. Duo/Super Duo calls to RC Yulo Tel Sys, San Carlos Tel Sys, and Victorias Tel Sy will be charged regular mobile rates.
- Super Unli
- To subscribe: MYPLAN SUPERUNLI ON to 2824
- To unsubscribe: MYPLAN SUPERUNLI OFF to 2824
- Super Surf (non-Blackberry)
- To subscribe: MYPLAN SUPERSURF ON to 8888
- To unsubscribe: MYPLAN SUPERSURF OFF to 8888
- Super Surf (Blackberry)
- To subscribe: MYPLAN BB ON to 8888
- To unsubscribe: MYPLAN BB OFF to 8888
- Super Text
- To subscribe: MYPLAN SUPERTXT ON to 8888
- To unsubscribe: MYPLAN SUPERTXT OFF to 8888
Q: What add-ons can I mix and match?
A: You can only avail of either DUO or Super DUO; one variant of Super Surf (Blackberry or non-Blackberry); Super Text or Super Unli.
Q: Can I still check my bill via SMS?
A: Yes, you can check your outstanding bill via SMS by texting PLAN BALANCE to 2312 and PLAN UNBILLED to 2312 for unbilled amount.
Q: What are the policies if I don’t finish my lock-up?
A: You will be charged with the full amount of the “handset base price” of the unit availed or P10, 000.00 whichever is higher if plan is terminated or transferred within the 1st year of subscription. If the plan is terminated or transferred within the 2nd year of subscription, you will be charged with 50% of the “handset base price” of the unit availed or P7, 500.00 whichever is higher
No pre-termination fee for line-only availment.
Q: Can I get an extension line/Load Allowance Plan (LAP) with MY SUPER PLAN?
A: Yes, you can get a Postpaid extension plan or a LAP with your MY SUPER PLAN as long as you are qualified based on the credit requirements that you will be submitting.
Q: Can I avail of other Postpaid call, SMS, etc. promos with MY SUPER PLAN?
A: Yes, you can avail of other Postpaid call, SMS, etc promos with your MY SUPER PLAN. We recommend though that you do not avail of promos with values (i.e. FREE SMS, etc.) that you can already enjoy with your enrolled add-ons.
Q: What will happen if I am enrolled to only one add-on and I try to opt-out via SMS?
A: In case you avail of only one add-on and you try to opt-out via SMS, you will be opted out of your add-on but will be re-enrolled to the lowest add-on MSF available from the roster of add-on services you can select (SUPER TXT at P349/month) unless you opt-in to a new add-on within 24 hours.
Q: Will my add-ons be pro-rated when I avail within a month?
A: No. You will be billed the full add-on amount even if you avail in the middle of the month. Add-on subscribed to will be valid for 1 month.
Q: What will happen if I opt-out of my add-on in the middle of the month?
A: You will still be charged the full price of the add-on amount for the month. Thus, it is best that you think about the add-ons that you will subscribe to.
Q: When do I need to settle my bill?
A: You will need to settle your bill on or before the payment due date indicated on the upper right portion of your bill.
Q: What happens if I fail to settle my bill by the due date?
A: Your line will be call redirected if payment is not made by the due date. Please note however, that you will remain liable to pay the monthly service fees despite the call redirection.
Q: How will my line get reconnected while call-redirected?
A: You will need to settle your unpaid bill(s) in order to have your line reconnected.
Q: What’s your policy on temporary disconnection ?
A: Your lock-up will be adjusted accordingly; equivalent to the number of billable months (number of months where MSF was not collected) that were missed because no bill was issued due to temporary disconnection.
If while temporarily disconnected you are inactive (no outbound usage) for 2 consecutive months, your account will be permanently disconnected.
Q: How will my line get reactivated after being permanently disconnected?
A: You will need to settle your unpaid bill(s) plus pay P550 reactivation fee in order to reactivate your line. You may or may not get your old number as we re-issue unused numbers after 6 months.
Q: I initially availed of a line only MY SUPER PLAN. I’m ok to be under a 24 months lock-up policy, but would want a FREE handset. Is that ok?
A: Yes. Note however that in getting a FREE handset, you need to redeem your credit points before availing of the free handset.
